Back Office Support Services

Back Office Support Services

At, we provide complete back office support services to e-commerce businesses of all scales and sizes at very competitive rates. Our back office support staff members are both well-trained and experienced, which ensures seamless handling of all activities to perfection. Moreover, we align our business goals directly with the business growth of our clients, and in pursuit of that, we pull out all the stops to support the back office of our clients reliably and competently.

Below is the span of tasks we undertake as parts of our back office support services:-

Finance and Accounts

Our back office team offers smooth and reliable handling of voluminous financial transactions, including generation of invoices/ receipts, data entry of the invoices/ receipts, and keeping track of payments outstanding/ accrued at your end.

Inventory Management

Our team is very well conversant with the ideal workflow for e-commerce inventory management. As a result, we provide glitch-free and hiccup-free order management. We also keep a tab on the inventory and offer continuous updating of product details, prices, and availability. We also ensure SEO compatibility of product descriptions, meta tags, and meta titles.

Product Research

Product Research is another specialized service that is a part of our back office support services. Our team members dedicated to this service gather information about your products and upload it on your e-commerce channel to render it more informative. The scope of this service also includes relevant market research wherein we find out the in-demand products and brands online that you could also offer through your web store.

Upselling and Cross-selling

We also offer to identify any cross-selling and upselling opportunities that you may like to make use of and benefit from, and hence increase sales of products in your e-store.

Order Processing

We offer end-to-end order processing service that entails everything from management of order details, tracking order right from dispatch to delivery, and addressing any customer queries regarding the order, including its shipping.

Competitor Price Monitoring

We ensure regular monitoring of competitor e-stores to keep a track of their business strategies in terms of product prices, discounts, and special schemes on offer. This enables you to stay ahead of the competition.

Customer support:

We also provide dedicated and competent customer support to your customers over chat, e-mail, and telephone.

Identifying Economical Shipping Partners

With your hands already full with lots of jobs to carry out, we help you keep a vigil on the various shipping partners in the quest for better or at least similar services at more competitive rates. Thus, we endeavor to help you reduce your operational costs and save more.

To avail a free trial or know more about our back office support services, please do not hesitate from leaving a word at our e-mail address We will be glad to be at your service in a jiffy.